Report a Technical Issue with the Student Virtual Assistant

This form is to support any technical issues with the Student Virtual Assistant’s (SVA) overall functionality. If you have an issue with a specific response, we recommend that you provide feedback within the virtual assistant interface by saying “I want to give feedback.”

Your patience is appreciated! The Student Virtual Assistant has been trained on a specific set of questions. It does not currently know everything about York. The Student Virtual Assistant’s knowledge will grow over time and it will learn more as you help us understand what you need and the issues you are having.

Please provide your email address so we can ask for more details if needed and so we can send you a response *
What kind of issue? *

What kind of issue? The Student Virtual Assistant is not available The Student Virtual Assistant is responding slowly The Student Virtual Assistant doesn't look right The Student Virtual Assistant didn't understand me The Student Virtual Assistant gave an incorrect answer Another issue with the Student Virtual Assistant
Which kind of device were you using?

Please provide more details, including who made the device and the model name, in the "Details of what you saw" box
Which browser were you using?
When did this happen? When did this happen? / MM / DD YYYY
What time did this happen? Please be as precise as you can What time did this happen? Please be as precise as you can : HH MM AM/PM
Description/details of what you saw
Description/details of what you were expecting or hoping for
How quickly should this issue be resolved?

How quickly should this issue be resolved? Urgently It's important It would be nice to have
Name the student virtual assistant! You could win an iPad Pro or one of six $100 Yu-card top-ups.

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Report a Technical Issue with the Student Virtual Assistant

Report a Technical Issue with the Student Virtual Assistant

Name the student virtual assistant! You could win an iPad Pro or one of six $100 Yu-card top-ups.